FAQs

Do I need to set up an account to place an order?

Yes, order can only be placed when you set up an account. It only takes a minute to set up an account with us, and it makes it easy for you to save your mailing address and payment details for a quicker check-out in future. Plus, you get to be the first to get updates on our latest collections and promotions! Do not worry, your information and details are kept private and confidential, and they will not be disclosed to any third parties.

 

What payment method does ALO accepts?

ALO currently accepts payment processed through Paypal. You will be redirected to log into your Paypal account when making purchase. If you do not have a Paypal account, you may also check out as guest.

 

What are your products like?

All ALO products are designed and produced in small quantities. Some designs may feature handwork that are uniquely stitched on, and as much as we try to uniform the appliqués, one piece may have very slight difference to another. (I mean, handwork is always unique right! :D)

All items displayed are available in stock, and can be dispatched to you within 2-5 working days from the time we receive your orders. If the item is sold out, you will not be able to place an order, and no monetary transaction will take place. All items available are considered standard items, unless otherwise stated.

 

What countries does ALO ship to currently?

Singapore and worldwide. (For more information view shipping and delivery).

 

What is the delivery duration?

Every ALO purchase comes with a domestic delivery service at a flat rate of SGD5, and your purchase will reach you via a trusted courier. For standard purchases, it takes as quickly as 2-5 working days* for your orders to arrive. For more information on the delivery duration and cost of delivery, view shipping and delivery.

*2-5 working days delivery applies to orders placed Monday through Friday.

 

Please note that domestic delivery service is currently not available on Saturdays, Sundays and public holidays.

 

Do you allow a return or exchange in a purchase?

ALO allows a return or exchange only on standard purchase items postmarked within 7 calendar days of receipt. Sale items are also not applicable for any return or exchange. Please ensure that you contact us within 7 days from the date your product is received, and we will guide you through the return/ exchange process. Products must be in original condition, with all tags attached. For more information, view our return and exchange guide.

 
 

Can I amend/ cancel my order once it is placed?

Yes, we allow a change in size or colour (based on availability) if a standard order has been placed, but yet to be dispatched. Your order will be reviewed at 1030hr (GMT +08:00) daily (except Saturday, Sunday and public holidays), please ensure that your change in order reaches us by 1030hr (GMT +08:00) within the next 24 hours from your submission of order.

A cancellation of order is however, not allowed once the purchase is confirmed and dispatched.

 

Didn't find what you want to know here? Don't be shy! Drop us a hello at hello.alonline@gmail.com and we'll be happy to speak to you.